Spinnaker Support

Spinnaker Support, the leader in SAP & Oracle third-party maintenance

Spinnaker Support is a leading global provider of third-party support, managed services and consulting. Expert Teams Spinnaker Support supports SAP, BusinessObjects, SAP HANA database, JD Edwards, Siebel CRM, Oracle E-Business Suite (EBS), Oracle Database, Oracle Fusion Middleware, etc.

The company Spinnaker Support provides global coverage to ensure continuity of service for customers in more than 100 countries. Headquartered in Denver, Colorado, it serves customers from regional operations centers in Denver, Dubai, London, Moscow, Mumbai, Paris, Seoul, Singapore, Tel Aviv and Tokyo.

By calling on the company Spinnaker Support, customers save an average of 62 % on their annual maintenance costs. They benefit from its deep expertise in helping them define an operational third-party maintenance strategy, manage their software assets, and advance their strategic technology goals.

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What is third party maintenance?

Third-party maintenance consists of delegating the maintenance of critical applications of an information system (ERP, CRM, etc.) to an IT service provider other than the publisher. The scope of this service covers application maintenance (TMA) and evolutionary maintenance.

The TMA commits the third-party maintenance provider, in this case Spinnaker SupportThe objective is to maintain the SAP and Oracle applications for which it is responsible in an optimal state of operation. Depending on the type of contract, this third-party application maintenance includes preventive maintenance to anticipate possible malfunctions related to the appearance of security flaws, saturation of necessary space (memory allocation, disk space, etc.), infrastructure performance with respect to changes in application requirements, etc., thanks to the implementation of advanced monitoring systems. Preventive maintenance is based on corrective software updates, in accordance with the versioning strategy defined by the company's IT department. Third-party application maintenance also includes corrective maintenance, which corresponds to a one-off intervention by the teams Spinnaker Support following an incident. The purpose of this maintenance is to restore the initial operation of the impacted application.

 The aim of evolutionary maintenance is to optimize the performance of third-party applications and to improve the user experience, in particular through the addition of functionalities, consulting on the use of innovative technologies and hybrid architectures.

The engineers Spinnaker Support level 2 and 3 can also intervene outside of support to reinforce your teams on specific or long-term missions (deployment, process and profile management, overload of activity, intermediate recruitment phase for specific software skills, etc.). All you have to do is determine with your teams Spinnaker Support the scope of your third-party maintenance and the related services that are essential to the proper functioning of your organization, depending on your IS and your software portfolio.

Your used software licenses eligible for Spinnaker Support

Used software licenses sold on our Softcorner platform are eligible for third-party maintenance Spinnaker Support. By integrating the secondary market of the second-hand license and the third-party maintenance and expertise Spinnaker Support, you have all the tools to optimize the management of your software asset. From an economic point of view, you benefit from reductions of up to 80 % on the purchase of your used licenses and up to 62 % on the annual maintenance fees. From a technology perspective, you are guaranteed continuity of service on deployed systems and versions from the world leader in third-party maintenance. The implementation of a third-party maintenance contract is an opportunity for you to audit your information system and map all the deployed licenses, versions and their usefulness. This allows you to decommission unnecessary licenses and sell them on our platform. You can then finance all or part of your investment in third-party maintenance with Spinnaker Support.   

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